Refund Policy

Last Updated: [12/25/2023]

Thank you for choosing La Mocha for your coffee bean needs. We take pride in delivering high-quality products to our customers. In the rare event that you are not satisfied with your purchase, we have outlined our refund policy to ensure a seamless and transparent process.

1. Eligibility for Refund:

  • Refunds are applicable only for products purchased directly from La Mocha.
  • To be eligible for a refund, the product must be in its original packaging and condition.
  • Refund requests must be made within [X] days of receiving the product.

2. Non-Refundable Items:

  • Gift cards and downloadable products are non-refundable.
  • Perishable goods such as opened or used coffee beans cannot be returned.

3. Refund Process:

  • To initiate a refund, please contact our customer support at [support@lamocha.com] with your order number and a brief explanation of the issue.
  • Our team will review your request and provide instructions on the return process if applicable.
  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

4. Refund Timeframe:

  • Approved refunds will be processed within [X] business days through the original method of payment.
  • Delays may occur depending on your bank or payment provider.

5. Shipping Costs:

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately with photos of the product and packaging. We will provide a replacement or refund as necessary.

7. Changes to this Policy:

  • La Mocha reserves the right to modify or update this refund policy at any time. Changes will be effective immediately upon posting on the website.

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